Refund & Shipping Policy

Last Updated: May 2026

This Refund & Shipping Policy explains how ReboHrome handles refunds, cancellations, returns, payment disputes, digital delivery, randomized pack purchases, and physical shipments. This Policy forms part of the ReboHrome Terms of Service. By purchasing any product, making a deposit, opening or revealing any randomized pack, receiving any digital item, or requesting shipment, you agree to this Policy.

Nothing in this Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded. Where applicable law gives you rights that override this Policy, ReboHrome will comply with those rights.

1. General Refund Principle

ReboHrome sells digital collectibles, physical collectibles, and randomized collectible pack experiences for entertainment and collector purposes. Due to the nature of digital delivery, collector products, market-value fluctuations, and randomized reveal mechanics, purchases are generally final once the relevant item, result, access, credit, or service has been delivered, opened, revealed, assigned, credited, shipped, or otherwise made available.

Refunds may be considered only in limited circumstances described in this Policy, such as duplicate payment, failed payment, technical non-delivery, or another issue that ReboHrome confirms after review.

Instant Digital Consumption and Finality

Digital services, virtual balance top-ups, digital collectible purchases, Randomized Pack purchases, pack openings, reveal results, account credits, item assignments, and other platform-based digital products may be consumed, delivered, credited, assigned, opened, revealed, or otherwise made available instantly at the time of the transaction or shortly after payment confirmation.

Once a digital service has been consumed, a balance has been spent, a Randomized Pack has been opened or revealed, a result has been displayed, or a digital item has been assigned, credited, delivered, or otherwise made available to the user account, the transaction is generally final, non-refundable, and not eligible for chargeback except where required by applicable law, card network rules, payment provider requirements, or expressly approved by ReboHrome after review.

Users should not purchase digital items, top up balance, or open Randomized Packs unless they understand that completed digital delivery or consumption may be irreversible.

2. Digital Collectibles

All successfully delivered digital collectibles are final and non-refundable. Delivery is considered complete when a digital card, collectible, pack result, archive item, account credit, or other digital item is assigned, displayed, credited, revealed, transferred, or otherwise made available to the user account.

A user’s change of mind, dissatisfaction with item value, inability to resell, market price changes, duplicate ownership, failure to read product details, or personal disappointment with the item received does not qualify for a refund.

3. Randomized Packs and Mystery Pack Purchases

Randomized packs, mystery packs, case-style products, drop-style products, and similar products involve uncertain results. The exact item, rarity, category, market value, estimated value, or perceived value may not be known before the pack is opened or revealed.

By purchasing or opening a randomized pack, you acknowledge that:

• the result may be worth less than, equal to, or more than the purchase price;
• there is no guaranteed profit, minimum resale outcome, future value, or ability to recover the purchase price;
• displayed values, reference prices, rarity information, or market estimates are informational only and may change;
• you may receive common, duplicate, low-value, or personally undesirable items;
• opening, revealing, assigning, crediting, or delivering the result is irreversible once completed.

Randomized pack purchases are non-refundable once the pack has been opened, revealed, assigned, credited, or otherwise made available to the user account, except where a refund is required by applicable law or where ReboHrome confirms a technical failure that prevented proper delivery.

Refunds will not be issued because the user received an item with a lower value than expected, received an item worth less than the price paid, did not receive a desired card, disagrees with reference values, changed their mind after opening, or believes the outcome was unlucky.

4. Unopened Randomized Packs

If a randomized pack has been purchased but not opened, revealed, assigned, credited, or otherwise used, ReboHrome may, at its discretion, review a cancellation request. Approval is not guaranteed and may depend on payment status, fraud review, technical status, promotion rules, account status, and applicable law.

ReboHrome may refuse cancellation of an unopened pack where the purchase has already triggered inventory allocation, promotional benefits, account credit, compliance review, fraud review, marketplace effects, or other irreversible platform activity.

5. Physical Collectibles

Physical collectible cards and other physical products are generally final sale once shipped. Returns and refunds for physical products may be refused unless required by applicable law or expressly approved by ReboHrome.

Refunds are generally not available for buyer’s remorse, market price changes, dissatisfaction with market value, incorrect expectations, failure to read the product description, refusal to pay customs fees, incorrect shipping details provided by the customer, failure to collect a package, or local import restrictions outside ReboHrome’s control.

If a physical item arrives materially different from the item ordered or materially damaged in transit, the customer must contact ReboHrome support within 48 hours of delivery and provide clear photos, packaging images, order details, and any carrier documentation. ReboHrome may request additional evidence before deciding whether a replacement, store credit, partial refund, return, or other remedy is appropriate.

6. Shipping

Estimated international delivery time is typically 7–21 business days, but delivery times are not guaranteed. Shipping may be delayed by customs, carrier issues, regional conditions, holidays, security review, incorrect address information, failed delivery attempts, import restrictions, or events outside ReboHrome’s control.

Customers are responsible for providing accurate shipping information and ensuring that products can be lawfully imported and received in their jurisdiction. Customers are responsible for customs duties, import taxes, brokerage fees, local delivery fees, redelivery costs, and any other destination charges unless applicable law requires otherwise.

ReboHrome is not responsible for delays caused by customs authorities, local carriers, incorrect shipping information, refusal of delivery, failure to collect a package, import restrictions, or customer non-cooperation with delivery requirements.

7. Duplicate Payments and Failed Transactions

If you believe you were charged more than once for the same transaction, or a payment was taken but the product was not delivered, you must contact ReboHrome support with your account details, transaction ID, payment receipt, date, amount, and payment method.

ReboHrome will review the transaction records, payment provider records, delivery logs, and account activity. If ReboHrome confirms a duplicate payment, failed transaction, or technical non-delivery, ReboHrome may issue a refund, account credit, replacement delivery, or other appropriate remedy.

8. Technical Delivery Failures

A technical delivery failure means a confirmed payment was successfully received but the purchased item, pack, result, credit, or service was not delivered or made available due to a verified platform error.

Technical delivery failures do not include user misunderstanding, dissatisfaction with results, market price changes, device issues outside ReboHrome’s control, unsupported browser settings, user error, payment provider delays, compliance holds, security reviews, or blockchain/wallet errors caused by incorrect user information.

Where ReboHrome confirms a technical delivery failure, ReboHrome may complete delivery, re-credit the item, provide an equivalent replacement, issue store credit, or issue a refund, depending on the circumstances.

9. Deposits and Account Balance

Deposits and account balance may be reviewed for fraud prevention, AML/KYC compliance, payment verification, chargeback risk, sanctions compliance, and technical accuracy. Deposits may be delayed, restricted, reversed, or cancelled where necessary.

Deposits used to purchase digital items, open randomized packs, acquire collectibles, receive account credit, or otherwise access delivered or consumed services are not refundable once the relevant purchase, consumption, delivery, assignment, credit, opening, or reveal has occurred, except where required by applicable law, card network rules, payment provider requirements, or expressly approved by ReboHrome.

10. Account restrictions and Offsets

Account restriction requests may be delayed, denied, reduced, or offset where there are unresolved refunds, chargebacks, payment disputes, suspected fraud, duplicate credits, technical errors, AML/KYC concerns, sanctions concerns, account restrictions, or other risk factors.

If a user receives a refund, reversal, chargeback, duplicate credit, or mistaken credit after receiving items, opening packs, or withdrawing value, ReboHrome may offset the amount from account balance, future account restrictions, pending credits, marketplace proceeds, or other amounts owed to the user where permitted by law.

11. Chargebacks and Payment Disputes

Users should contact ReboHrome support before filing a payment dispute so that the issue can be investigated. ReboHrome takes unauthorized transactions seriously and will review legitimate claims.

However, filing a false, misleading, abusive, or bad-faith chargeback for an authorized purchase, delivered digital item, opened randomized pack, revealed result, shipped physical item, or completed service may result in account suspension, account restriction restrictions, refusal of future service, recovery of chargeback fees, evidence submission to payment providers, and other actions permitted by law.

ReboHrome may provide payment processors, banks, card networks, fraud prevention providers, and relevant authorities with records including account activity, IP logs, device information, order history, delivery logs, reveal/opening logs, Telegram details, communications, shipping information, and acceptance of terms.

12. Refund Request Procedure

To request review of a refund issue, contact support@rebohrome.com or @rebohrome and include:

• your ReboHrome username;
• order number or transaction ID;
• payment receipt or payment reference;
• date and amount of transaction;
• description of the issue;
• screenshots or evidence, where relevant.

Refund requests must be submitted promptly after the issue occurs. Delay in reporting may limit ReboHrome’s ability to investigate or provide a remedy.

13. Refund Method

Approved refunds, where available, will generally be returned to the original payment method unless otherwise required by law, payment provider rules, or technical limitations. ReboHrome may refuse to refund to a different payment method where doing so creates fraud, AML, payment, or security risk.

Processing times depend on the payment provider, bank, blockchain network, card network, and internal review status.

14. No Guaranteed Outcome or Value

ReboHrome does not guarantee profit, resale value, market liquidity, future value, minimum pack value, expected value, or any specific result from a purchase. Collector values may be subjective and may change rapidly.

A product becoming less valuable, being difficult to resell, being undesirable to the user, or producing a randomized result below the purchase price does not create a refund right unless required by applicable law.

15. Policy Updates

ReboHrome may update this Refund & Shipping Policy from time to time. Updated versions will be posted on the website. Unless otherwise stated, changes take effect when published. Continued use of ReboHrome after publication means that you acknowledge the updated Policy.

16. Contact

Support Email: support@rebohrome.com

Telegram: @rebohrome

Platform balance is intended for purchases on ReboHrome and is not withdrawable unless ReboHrome expressly enables such functionality in the future.